Log options: Log Levels Log Level Logs hold Level 1 Critical Critical notifications Level 2 Errors Error notifications Level 3 Warning Warning notifications Level 4 Informational Receiver information notifications Level 5 Detailed Information similar to verbose logs Level 6 Debug All information sent by Receiver To customize Logging settings:. Click the Settings icon, then go to Support Log Options. Choose one of the Log Detail options, for example 6 Debug. Note: Set the log level to 6 Debug for troubleshooting Receiver for iOS issues. Go back to Log Options.
Click No to any warnings. From Log Destination Options, choose File, Console, or File and console. Go back to Log Options and set the slider for the Maximum number of log files and Maximum size of a log file.
Click No to any warnings. There are two ways to collect and send the Advanced Logs from the device:.
Mac System Logs
Go to Settings Support and select Request Help from Support. Send the email with compressed Logs.zip (Advanced Logs) to the Technical Support case owner for further investigation. Attach and Sync the iPad/iPhone to your authorized Mac or PC with iTunes. Within the Apps tab of iTunes, ensure that the Receiver is selected to sync. If it is not, select and re-sync.
Scroll down in the Apps tab of iTunes to File Sharing. Select Receiver under Apps and the Citrix Logs folder on the right pane, under Receiver Documents. Click Save to and save the entire Logs directory to your local computer. Within the Logs folder are a series of logs. Compress and send the logs into Citrix Technical Support along with the steps preformed during the reproduction.
What Is Debug Log File
STEP 1 Generate logs from your Norton product. Start your Norton product for Mac.
In the Apple menu bar, click Help, and then select Gather Support Information. In the dialog box that appears, type the user name and password of your admin account, and then click Install Helper. Gather Support Information window appears, and captures the logs for your Norton product for Mac.
Debug Log Macro
A file 'Symantec Support Data.zip' with logs is created on your Desktop that you can submit to Symantec. Click Done.